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Our Newsletter


Contact Us

 

Business email address:
sales@scottsdalefireandwater.com



Toll Free Telephone Number: 1-888-202-3455

By phone: 480-788-6501
(between 9 a.m. and 5 p.m. Arizona time zone)

By Fax: 480-991-1262

Store Hours: 
Monday - Friday:9:00AM - 5:00PM 
Saturday:10:00AM - 4:00PM

 

F.A.Q.s

Ordering Information

Call and talk with one of our friendly, trained staff, and they will assist you in placing an order for a product from our website or showrooms, dial (480)-788-6501

General Information

Prices are subject to change without notice. We make every effort to avoid mistakes on our website, however should any errors appear, we reserce the right to correct them. Many of the same items appear in several publications and lcoations. Pricing.

We are happy to opper discounted wholesale type pricing to builders, contractors, and other businesses purchasing on our Website upon receipt of documentation, ie completed sales tax exemption forms, and copy of business licenses. Retail customers will be charged discounted retail pricing.

Payment Terms and Fees

  • C.O.D.
    • Sorry, no C.O.D. orders are accepted
  • Credit Terms
    • Sorry, we do not finance any of our sales.
  • Cash, Check, MasterCard and Visa
    • Please use Mastercard, Visa, Cashiers's Check, Personal Check, Cash (chas only at our Showroom locations). Returned checks are subject to a $50.00 charge and accounts terms will be changed to Visa/MC or cash.
  • Additional Charges
    • All orders will be charged a 5% handling fee (up to $150) plus freight and in the case of very large items such as: doors, gates, furniture, there will be additional cradting charges which will be presented to you for approval prior to shipping. We will do ou utmost to maintain low shipping and handling charges and do not se shipping as a revenue source, these items are billed to you at our costs. Sales tax will be charged where applicable. Hazardous material charges: will be added to invoice when applicable.

Shipping

Merchandise is shipped UPS ground, DHL ground, or common carrier. Large orders such as fire pot or fire pits are shipped freight. Smaller orders are shipped UPS prepaid and collected at the time of your ordering. All items, in stock, are shipped within 24 hours. If not in stock our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternative items will be suggested.

PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE.  IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS SCOTTSDALE FIRE AND WATER IS NOT RESPONSIBLE FOR DAMAGES

We reserve the right to select or substitute a comparable carrier/delivery service for your shipment without further notice.

UPS Tracking and Notification 1-800-457-4022. DHL Tracking and Notification 1-800-225-5345

Backorders

We do our best to keep adequate supply of merchandise on hand, but many of our products are custom made to your specifications and these require processing times of which you will be notified. Also, we sometimes temporarily run short of an item, backorders will be handled as a new order and will arry seperate freight charges.

Shortages

All shortages must be reported within 24 hours of receipt.

Damaged Shipment

  • UPS/DHL Shipments
    • You MUST NOTE ANY DAMAGE on the delivering drivers log, and call the transporter for an inspection report. (Keep original packaging and contents for inspection, dial customer service number shown above in "SHIPPING").
  • Trucking Company Best Way Shipments
    • You must have specific damage noted on all copies of the freight bill.

     

  • PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE.  IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS SCOTTSDALE FIRE AND WATER IS NOT RESPONSIBLE FOR DAMAGES

Returned Goods

All returned shipments must have Return Goods Authorization (RGA) from Scottsdale Fire & Water before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused. Return must be clean and like new condition, in original box and resalable. Return freight must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned. Restocking charge will be applied against all returned items as follows:

20% within 15 days of sale

30% 16-30 days of sale

No Returns after 30 days.

PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE.  IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS SCOTTSDALE FIRE AND WATER IS NOT RESPONSIBLE FOR DAMAGES

Special order products will not recieve authorization, unless goods are determined to be defective and under manufacturer's warranty. Allow 2 weeks to process and issue any credit.